Queue system in India

Recently there was a mail for collecting Deewali gifts from Mail room in our company. We got mail around 4:45PM and general shuttle service to drop employees across Bangalore starts at 5:30PM that means there was a long queue in front of mail room to collect gift boxes. In fact I was expecting the long queue. I joined queue around 5:05PM because I work in 5th floor and mail room located at 3rd floor. Two of my colleague joined with me as well but one of us has to pick up shuttle hence she thought it might get delayed hence left and decided to collect  gift box on Monday. I stay nearby, and use my own car to come to commute. It was a long queue and some people are getting restless to reach at the counter to collect gifts. But some other people directly goes to the counter and collect the boxes though it was a long queue and still there are people in queue who has to pick up shuttle. I really felt bad and I just asked the people distributing gifts not to entertain these tailgaters and everybody has to be in queue to collect gift boxes. Irrespective of that still some employees directly go to the counter and collect it. This reminded me traffic jam in Bangalore. I can say only private cars and heavy vehicles follow the queue system and autos, two wheelers directly at the front of the traffic. I generally think these auto-drives might not have senses to follow the traffic rules or nobody told them to do that. Unfortunately the incident happened inside my office changed the perception that maybe this is what expected and you should not get surprised to get all tailgaters in front of queue irrespective of whether its a office with highly educated peoples or traffic with all autos and commercial vehicles.